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Thursday, 31 January 2013

Develop A Social Media Presence That Customers Love: SMX Toronto Workshop

Two weeks ago we gave you a quick preview of what’s in store for attendees of the Search Marketing Expo Conference in Toronto, Ontario.  But if you want to dig deep and learn more than what can be presented in 15 minutes, you need to come early for the workshops.

Do your sales and marketing teams need to integrate social media into the mix?  Have you established a social media presence, but you still struggle with generating content that customers really want to connect with?

Putting the Social into Social Media Marketing is the one day workshop for you.

Learn from a dynamic duo that live and breathe Social Media Marketing every day

Alan K’necht

Alan K'necht

Alan K’necht is a founding partner at Digital Always Media Inc. and previously was president of K’nechtology Inc., an Internet strategy & analytics consulting and training company. In addition to his duties at DAM, Alan is a on-line lecturer for the University of San Francisco’s on-line Internet marketing and Digital Analytics programs. In 2012 became the subject lead for the Digital Analtyics program.

In 2010 he published his 1st book, the award winning “The Last Original Idea – A Cynic’s View to Internet Marketing“. Over the years, K’necht has helped implement web analytic and Internet marketing solutions. Clients have included Canada’s Federal Government, the US Navy, Inter-American Development Bank, Toyota Canada, various media organizations, several ecommerce companies and a wide array of other businesses.

He is a co-host of the popular Social Media Marketing industry Twitter chat, #SocialChat, which typically reaches a potential weekly audience in excess of over 700,000. #SocialChat happens every Monday night at 9pm Eastern.

Michelle Stinson Ross

Michelle Stinson RossTeam teaching this full day workshop is K’necht’s #SocialChat co-host, Michelle Stinson Ross.  She is the founder of Firestarter Social Media and is currently the news writer here at Search Engine Journal. Stinson Ross has been a guest blogger for the likes of Social Times, aimClear, and Search Marketing Wisdom, to name a few. Her passion for social media marketing landed her a spot at the podium for Socialize Toronto, SMX Social Media, and now SMX Toronto. Michelle has had the privilege of serving clients that represent a cross-section of business industries including non-profit and religious organizations, tourist industry, web development, insurance, accounting, real estate and mortgage.

Learn how social marketing differs from the traditional sales funnel model.

Forget everything you ever learned about conversion funnels and traditional online marketing when thinking about social (media) marketing. When it comes to social marketing you can’t simply expect customers to flow seamlessly through a series of steps as if being pulled by gravity as funnel analysis implies. It’s time to embrace the concept of getting your customers to walk or run up the down escalator of social marketing.

Understanding how each social platform works is only the beginning.  This workshop will help you see the synergy that happens with social connections across your website, blog, and various social platforms.  Throughout this intense day you will not only get the view from 20,000 feet, but you’ll put your hands to work on the areas that matter most to your brand and understand how to measure the true returns on your social media investments.  This is an experience where learning takes action.

Early Bird Registration discounts for the workshops have been extended until February 1st, but space is limited, so reserve your seat before they are all gone.

Michelle Stinson Ross

Michelle Stinson Ross

Social Media Consultant
Michelle is the co-host of the popular Social Media discussion group #SocialChat, blogger, and Social Media Advocate/Consultant +Michelle Stinson Ross
Michelle Stinson Ross

@SocialMichelleR

Co-host #SocialChat, Writer for @SEJournal, Social Media Evangelist, Twitter Addict, Facebook Maven
Super cool! MT @AkvileHarlow Grady Burnett, Facebook's VP of Global Marketing Solutions keynoting @SMX West! http://t.co/OqkSM5Bc - 7 hours ago
Follow @SocialMichelleR
Michelle Stinson Ross

FirestarterSocial

Michelle Stinson Ross

+Michelle Stinson Ross

Michelle Stinson Ross
Michelle Stinson Ross

Latest posts by Michelle Stinson Ross (see all)

  • Develop A Social Media Presence That Customers Love: SMX Toronto Workshop - January 31, 2013
  • Social Media and Customer Service: Keep Your Loyal Customers Coming Back for More - January 31, 2013
  • Google+ Surpasses Twitter to Become Second Largest Social Network - January 30, 2013

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Digital Marketing Growth Opportunity is Knocking: Are You Answering?

opportunity knocks for our online marketing agencySince 2001 our “practice what we preach”, digital marketing and PR agency at TopRank has experienced growth every year. Like many frugal and efficiency focused businesses, we’ve been conservative about business operations, taking on zero debt and running pretty lean.

All of our marketing (and most PR) is inbound. We do not employ dedicated sales people or spend on advertising. This approach has kept us small but extremely efficient with exceptional project management, account management and consulting capabilities that exceed those of agencies many times our size.

Staying healthy during lean economic times is smart, but growth is in our future.  Our focus on moving TopRank Online Marketing even further forward as a leading digital marketing agency also offers insights of use for companies. Here are 7 considerations:

Smarter Creativity – Evolving technology and the proliferation of resources about how to succeed on the social web has really leveled the playing field for smart marketers. Or at least the perception of it. With so many companies simply parroting the success of others that pioneer and pave the way, it’s important to distinguish your brand.

Deep customer insight, brand stories that position a unique selling proposition and an increase in visual marketing tactics are not enough. Data informed creative execution is essential, from clever content and visual marketing to the packaging of information used internally and with client or constituent communications.

Smarter creativity means using the optimized approach to digital marketing: A continuous process of hypothesis, testing and refinement resulting in more meaningful and productive creative execution.

Innovation & Evolution of Services - The best investment in marketing a company can make is in it’s products or services.

The most amazing social media efforts, publicity or SEO are simply not as effective with a mediocre product offering.  An exceptional product/service plus intelligent, clever creative is the baseline standard for effective digital marketing and PR in 2013 and onward.

In the agency world it seems like most fall to the extremes. Either they live on the edge of innovation, so much so that they are offering services with absolutely no idea if they will be effective. (But they are trendy). Or they seem to be stuck with a legacy mindset, relying only on what has worked for so many years and being reluctant to dig into new technology and trends.

Somewhere in the middle is the right fit for delivering services that will produce results and at the same time, keep innovation at the forefront. As they say, if you’re not growing, you’re dying and we have a LOT of growing to do.

Continuous Optimization of Knowledge & Processes – As I alluded to above, the Optimize approach to digital marketing and PR calls for continuous refinement. That means processes that support continuous innovation and evolution of the services mix based on feedback mechanisms, KPIs and performance.

An audit of current processes and team skills will reveal opportunities to improve through training and support of ideation, implementation and evaluation of those innovations. Continuous optimization leads to a superior experience for customers as they discover your brand, consume the useful content you’re publishing and to take action.

Master Data, Analytics & Platforms - The importance of data (not just big data) and analytics to inform business and marketing decisions is paramount. As I talk to other online marketers, SEOs and those who call themselves “social media experts” and “content marketing experts”, I am amazed at how much pure speculation is put forth as tested and proven best practices.

I was on an Integrated Marketing keynote panel at a search conference a few months ago and a SEO panelist from a HUGE marketing automation company insisted that data doesn’t matter, while a political marketer for the Obama campaign told a story of how data informed tactics led to record numbers. The spectrum of positions is startling and the importance of tapping into data sources to make smart decisions is essential.

If you don’t know how or see it as difficult, then maybe you’re not willing to do what it takes to succeed. Because your competition IS making those investments in resources and expertise.

Whether it’s as simple as Google Analytics, Radian6 or insights from platforms like Marketo and HubSpot, marketing software platforms and the data they report on are the most fundamental areas for investment and mastery to succeed.

Invest in Software & Systems to Scale – Speaking of software, it’s impossible to scale digital marketing and PR efforts without leveraging a SaaS marketing software platform. There are specific types of course, from marketing automation to social media marketing management services. Picking the right platform will require some investigation into understanding your own needs, the features offered by the platform and the support (internal or external) you’ll need to implement, operate and scale.

You’ll start to see more marketing software reviews here on Online Marketing Blog in the future to help companies make some of those decisions.

Superior Talent Acquisition - This is one of the biggest challenges companies and agencies face as they try to compete in a progressive and fast changing digital world. Finding the right talent is extremely difficult in certain markets. However, companies must dedicate themselves to figuring out what key skills are needed to build more effective digital teams. My first investment would be in content production, then social strategy/community management followed by SEO, analytics and online PR.  Figure out where these resources exist internally and where they don’t, recruit.

When it comes to digital marketing and PR talent, a few key questions companies and agencies need to answer include:

  • What skills are transferrable form other industries? 
  • What training can be provided to fill in the gaps? 
  • How can you really tell when self anointed marketing experts and brandividuals can actually do the things they profess and create business value? 

Avoid being fooled by active social media or industry participation as an indicator of actual subject matter expertise and consulting skills. There’s a big difference between someone that can tweet, write and speak and someone that can solve difficult business and marketing problems. Ignore this distinction and you’ll waste time, money and tarnish your own reputation through a sub-standard (and often public) customer experience.

Accelerate Thought Leadership - Leadership internally is as important as external thought leadership. Today’s digital workforce doesn’t want to be managed. They want to be inspired and be a part of something great. The two tie in together of course and helping internal subject matter experts (especially those who are client facing or public) develop their own thought leadership visibility can accelerate the footprint of the overall brand.

There are many approaches to industry thought leadership and credibility, but it takes superior creative, data, and innovative insight to create a competitive advantage. The good news is, all the tools needed are more readily available now than ever from data collection, to analysis and visualization to means of distribution and promotion.

Thank you to our clients and community for being so supportive of TopRank and this Online Marketing Blog over the years. We’ve been fortunate to work with some amazing companies from Marketo and Radian6 when they were start-ups to large companies like HP, McKesson and BT.

We’ve contributed a lot to the industry through sharing of knowledge and drawing attention to others doing the same. By continuing that approach and the focus areas above, I think the agency you see in a year will be significantly different in the best way possible. There’s no reason the same wouldn’t be true for companies investing more significantly in digital marketing and PR won’t also experience the same.



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Inspiration, Engagement & Other Content Marketing Storytelling Lessons from Robert Munsch

Robert Munsch, Author and Master StorytellerI am a huge fan of Robert Munsch and have been since he visited our public school, many moons ago, to read to our class the story of The Paperbag Princess. You might remember Munsch from your own childhood; he travelled Canada and the U.S. visiting classrooms and sharing his stories, not because it was a sales driver, but because it was what he loved to do.

If you’re not familiar with his work, Munsch is a popular and much-loved Canadian/American children’s author originally from Philadelphia, Pennsylvania. His personal story and professional accomplishments are fascinating, yet it wasn’t until fairly recently that I began to think about how his successes translate so well to marketing.

As I grew from a fan of his books to a fan of his career as an author, it struck me that Munsch has done for decades precisely what marketers today are trying to achieve. Munsch is probably my single greatest influencer… and I’m not even a children’s author! He is a master children’s storyteller, but also understands relationship building and how it applies across the content cycle – from creation right through to promotion – better than any other person I’ve yet to witness.

Lessons from the Life and Works of Robert Munsch

Munsch has authored over 50 children’s books spanning his career. The most popular of his stories, Love You Forever, had sold over 18 million copies between its release in 1986 and the last New York Times Bestsellers perennial sales update I could find, from 1999.

As a bit of background on his earlier years (with commentary from his website), Munsch:

  • Was an unexceptional public school student (Munsch: “I almost flunked first grade and also the second, third, fourth and fifth.”)
  • Was also unsuccessful in studying for priesthood (“I was lousy priest material.”)
  • Worked part-time in an orphanage (“to escape deadly classes in philosophy.”)
  • Earned his Master’s in Anthropology (“That’s what they give you when you flunk your orals for your Ph. D.”)
  • Returned to school for Child Studies and worked in daycares until budget cuts resulted in a layoff, at which time he and his wife moved to Canada.

Munsch actually began telling stories to children because, as he puts it, “I discovered that I could get the kids to shut up during nap time by telling them stories.” What, this isn’t the pedigree or perfect recipe for a master marketer you had in mind? Yet he went on to become one of the most prolific children’s authors of our time. Both his personal and professional stories have been incredibly useful to me as a writer and content creator; I hope you are able to take away from his experience lessons you can use, as well.

Do What You Love and Love What You Do

Robert Munsch Mud PuddleFor ten years, Munsch told his stories, yet never wrote them down. He didn’t feel he was especially gifted and even refused to publish a book when it was first suggested to him. Finally, his boss flat out told him to write one of his stories and even gave him two months off to do it. According to Munsch, he wrote ten different stories and sent them to ten different publishers, nine of whom responded with rejections. One, however, took him on and published Mud Puddle.

He was such a great storyteller that the people around him encouraged him to share his stories more widely; this is not a person with an inherent need to self-promote. Can you imagine doing something with no tangible pay-off for a decade for any reason other than your love for what you’re doing? I can’t. When you love your business this much, sharing stories about it comes easily.

Use Your Audience for Content/Product/Service Research

Munsch used the children in his care as inspiration for his stories. Even after he was able to quit his job and become an author full-time, he would write stories for a particular child and make that child the main character in the story. His publisher hated this, he’s said, as it meant each story contained a new character and this flies in the face of traditional publishing norms.

As an author and storyteller, Munsch traveled to schools and daycares, then later to children’s festivals and events, where he would tell his stories to anywhere from a few to a few thousand children at a time. He was completely immersed in his “industry” and had the benefit of insight you can only get directly from your target market baked right into his content creation process.

He had the ability to begin telling a story and change it on the fly if it clearly didn’t resonate with his audience. Publishing changes that, as you may well know; blog posts, social content and other marketing materials are pretty much “out there” once you hit the button to share it with the Internet. It’s difficult now to make modifications to existing content without also publishing an explanation or retraction.

By the time Munsch created a product by actually writing a book, it had already been field-tested by children across the continent. He knew his audience and their likes, beliefs and preferences deeply. This is critical for marketing content creators. While it’s likely not possible for you to sit in the same room as your audience members and figure out the best story by trial and error prior to publishing, the state of digital marketing has given you a wealth of information to help drive the direction of your content. Consider:

  • Website analytics
  • Social media sentiment
  • Direct feedback in webforms, call centers, blog comments, social channels, in-store, and at all other points of customer contact
  • Passive feedback via sales data, abandoned shopping carts, dropped customer service calls (that’s still telling you something!) and more
  • Performance of previous pieces of content, whether in the form of a blog post, press release, e-book, podcast, video or other.

All of this can be used to build buyer personas, based on demographic and psychographic data. Know who you are writing for before you pick up your pen (or fire up the laptop).

Build Out Your Content Catalogue

That first published book, Mud Puddle, sold 3,000 copies in its first year. This was not a blockbuster by any stretch of the imagination, yet Munsch kept writing. Slowly and with each new release, his books saw better sales. According to the author, Mud Puddle had its best year for sales ten years after its release.

Print books have long included a list of the author’s previous works on the jacket or within its pages. Today, we are able to hyperlink back and forth between published works, yet many marketers fail to use this strategy properly. Linking content goes beyond SEO and even navigation by offering readers a better user experience, via simple access to other relevant information on any given topic. Write well and write often, then make sure your audience can access more of your content catalogue by:

  • categorizing content in a logical, organized way
  • linking to older, evergreen pieces within new content where it offers value to the reader
  • refreshing existing content as necessary to keep it relevant.

Let People Love You First

I don’t even remember if Robert Munsch brought books to our school when he came to tell us the story of The Paperbag Princess. I’m quite positive he didn’t sit down in front of us seven-year olds and pitch us a special bonus if we bought TODAY, at the low, low one-time only price of [insert insanely low price for a book in 1980-something here].

No, Munsch came to tell us a story. Did he ever! That I remember the pitch of his voice changing through characters and the expressions on his face all these years later is a testament to his storytelling skills.

And yet, we went home and begged our parents to please, please buy us The Paperbag Princess. And Murmel, Murmel, Murmel. And I Have To Go! Each time he released a new book, rabid fans ran home across North America to pester their parents into buying the latest Robert Munsch book. Why? Because we LOVED him!

We were buying whatever he was selling because he had created an intensely loyal fan base through his product and relationship building. This didn’t happen overnight, yet his taking the time to actually visit schools, connect with his audience and share a part of himself with us has paid off by way of an entire generation of parents eager to introduce his stories to their own children.

Here are just a few more content tips based on insanely awesome things Robert Munsch has done:

  • Make your content accessible. Do you have customers outside of the English language? Do you ship globally yet offer phone support only in North America? Your promotion, post-sales support and loyalty building content must be available and accessible to your audience, wherever and whoever they may be. As of last year, three of Robert Munsch’s books had been translated to Inuktitut, the Inuit language of his fans in Canada’s northern-most regions.
  • Take every opportunity possible to surprise and delight your audience. Munsch delighted in showing up unexpectedly at schools when he was in the area, to tell his stories to students who may have written him a letter or otherwise tried to contact him. Never miss out on the chance to provide a memorable experience for the people who keep your business going.
  • Do what it takes to stay so involved in your business you can’t help but be inspired. If you find yourself short on ideas for content relevant to your business, the problem just might be that you aren’t spending enough time in it. But I work all the time! you might say. Listen more!  Tune in to the inspiring things going on around you. Munsch stayed with families as he toured the country, first out of necessity when he couldn’t afford hotel rooms, then simply because he enjoyed it. On his website, he shares the story of a visit to South Carolina, where the daughter of the household told Munsch all about her grandfather, who had broken both his arms hunting. “I would never have thought of a story about a kid visiting her 101-year old granddad,” he writes.
  • Entertain to capture attention and engage. So your product or service probably isn’t as inherently funny as a kid who has to go pee as soon as they’re all bundled up in their snowsuit. Your audience members are still looking for something from you and chances are, it needs to have some entertainment value in order to make it stand out in the sea of content to which they’ve already been subjected. Find that angle that can inspire and engage your readers and you’re golden.

Munsch’s experience in traditional publishing holds many important lessons for people navigating new media, more distribution channels and the highly connected nature of consumers in the age of digital marketing. The Internet moves fast, yet sometimes what we really need is to slow down, remember what works, and reconnect with our passion for what we do, in order to share knowledge and information in a way our audience can appreciate.

Who has influenced you most as a marketer? Tell us about your role models in the comments!

A very special thanks to Robert Munsch for sharing so much of his experience (used as background for this post) on his website. And also, for being awesome in general. 



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Ingress Badges & Patches

Ingress Badges & Patches

Brandon Badger, a Product Manager within the Niantic Labs at Google, posted pictures of new Ingress badges and patches that Google had made. Googlers are a bit obsessed with Ingress, in fact, there are Ingress signs, stickers, drawings and more all over the GooglePlex and various Google offices.

These more official and professional looking badges and patches, honestly, look out of place for normal Ingress home-made swag.

Brandon posted the picture on Google+.

This post is part of our daily Search Photo of the Day column, where we find fun and interesting photos related to the search industry and share them with our readers.

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Jackie Robinson Google Baseball Player Logo

jackie_robinsons_94th_birthday-1015005-hpGoogle.com is featuring a special Google logo, Google Doodle, for the 94th birthday of Jackie Robinson.

Jackie Robinson is not simply being featured because of his outstanding career in Major League Baseball but because of his influence in the civil rights movement. He was the first black player in Major League Baseball, joining the Brooklyn Dodgers in 1947. He was also the first black sports announcer for ABC in 1965.

He had an outstanding baseball career with a batting average of .311, 1,518 hits, 137 home runs, 734 runs batted in and 197 stolen bases with six World Series appearances, six consecutive All-Star Games and a World Series win in 1955. He had a nice family with his wife Rachel Robinson and their three children.

He was born today, 94 years ago on January 31, 1919 in Cairo, Georgia and died at the age of 53 on October 24, 1972 in Stamford, Connecticut.

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Top UK Online Marketing Influencers & Bloggers in 2013

Top UK Online Marketing Influencers & BloggersFor the past 2 years we’ve been publishing a list of the top UK focused internet marketing blogs in advance of speaking at events. This year I’ll be presenting on Creative Content Marketing at SES London February 19th.

Since bloggers do more than just write posts, I’ve shifted the focus of this list from blogs to individuals. With the increasing importance of authorship and personal brands, I think it’s important to consider individual bloggers and the content they share whether its tweets, status updates, or other useful information created online.

As a result, the people on this list are recognized for their overall social sharing about “online marketing” related topics, not just blogging.

Thanks to nominations made from some really helpful UK bloggers and the folks at Traackr we’ve created the Top 50 UK Online Marketing Influencers & Bloggers.

Here’s more info about this year’s Top UK Online Marketing Influencers & Bloggers List and a few inevitable questions:

How did you create the list?
To start, we drew upon our top UK internet blogs lists from past years then asked an array of UK based internet marketers to nominate their favorite blogs and bloggers that cover search engine optimization, content marketing, search engine marketing, social media and other online marketing practices.

TopRank Online Marketing also partnered with Traackr to discover new influential bloggers, track their online content and measure their reach, resonance and relevance.

To make the list, a blogger needed to write consistently about online marketing and have an engaged audience. This ranking is updated every week to take into conservation new content published by UK bloggers on the social web, so be sure to return to see if your ranking has changed.

How do you define “online marketing”?
To develop this list, we defined online marketing as the practice of using digital channels to attract and acquire customers. The bloggers selected for the list write consistently about topics such as search engine marketing and optimization, social media marketing, content marketing, online public relations and similar topics.

How can I be included on this list?
The only way to be included on this list is to be based in the UK, write and share original content about online marketing. Your relevancy to the topic is most important. We also look at metrics to determine the size of your audience and their level of engagement with your content.

Why did my rank change?
The influential bloggers listed here are identified by Traackr and their online content is monitored over time. As new content is published, we reassess everyone’s relevance and engagement metrics on a weekly basis. New people can emerge and current list members can move in rank depending on these factors.

What is Traackr?
Traackr provides influencer identification and analytics software for businesses and agencies. The tool discovers, ranks and monitors online influencers and the content they produce on the web. Midsize and large companies use Traackr to build better influencer programs and earn more attention by engaging with the right people. You can learn more at www.traackr.com.

Thank you

To the following UK based marketers and all around helpful people who nominated many of the bloggers in this list:

Also a HUGE THANKS goes to Evy Wilkins from Traackr for all her hard work to make this new list template happen.

Inevitably, there are people that our readers feel should be included in the lists we publish.  You can share your suggestions of course, but publishing content on social networks and on blogs on a regular basis is really the best way to make it into the consideration set.

Here’s a little more about that event I’m speaking at in London next month:

Creative Content Marketing—Winning Hearts, Minds, & Wallets
Investments in content marketing are on the rise, but few companies have fully realised what the best practices are for creating high-quality content over a long period of time. Developing ideas for effective marketing can be a challenge. This session will help you to:

  • Develop a framework for creative and efficient content creation.
  • Find resources and ideas where others cannot.
  • Leverage a mix of evergreen, repurposed, curated, and co-created content for better marketing results.
  • Apply SEO and social media optimization principles to amplify content reach and engagement.

The top 2 live tweeters during my #SESLON session will win a copy of Optimize (sorry, no “Optimise” version is available)  :)

I hope to see you there!



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Wednesday, 30 January 2013

Concern Over Bing Crawling AdWords Ads

Bing Crawling AdWordsA WebmasterWorld thread has some Google AdWords advertisers concerned that Microsoft's search engine crawler, BingBot, may be crawling their Google AdWords ads.

One advertiser said he noticed that Bing has indexed his AdWords click through tracking landing page URLs:

Was just checking some ranking in bing and noticed a result listing a url on my site that was set up for an adwords ad, now how in the world did they end up with that in their results?

example url: example.com/widget/?pk_campaign=adwords&pk_kwd=keyword

Of course, there are several ways Bing could have discovered the URL above.

(1) They actually did crawl and click on the AdWords ad (hope not)

(2) They use Internet Explorer data for finding new URLs

(3) Someone on the web linked to the URL and Bing picked it up.

(4) Server logs could have been open for Bing to crawl.

(5) A bug with the content management system

(6) and on and on... Are you concerned Bing is crawling your Google ads and costing you money?

Forum discussion at WebmasterWorld.

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Multiple Locations? You Need Multiple Phone Numbers In Google Maps

google maps phone requirementsDo you have multiple locations for your business? Are you a doctor that has offices in several locations? Want to be listed in Google Maps?

Well, you would need to have a unique phone number per location to be in accordance with the Google Places guidelines. It reads:

Provide a phone number that connects to your individual business location as directly as possible, and provide one website that represents your individual business location.

  • Use a local phone number instead of a call center number whenever possible.
  • Do not provide phone numbers or URLs that redirect or "refer" users to landing pages or phone numbers other than those of the actual business.

One business owner wants to do it the "smart" way by having one phone number that is smart enough to know which office to ring. Kind of like how Google Voice markets their product by giving you one number that rings all phones or specific phones based off of time of day or who is calling or other criteria.

A Google Business Help thread has a business owner who wants a centralized number for the business, despite its various locations.

I should note, that Google does practice what it preaches, for the most part. Just check out their locations page.

Anyway, this isn't a new policy, it is just something I spotted in the forums.

Forum discussion at Google Business Help.

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Google Tests B2B Market With Google Shopping For Suppliers

Google is entering the B2B shopping segment with Google Shopping for Suppliers. CPC Strategy reported yesterday on the quiet roll-out, noting that the beta is open only to electricGoogle Shopping For Suppliers Betaal and electronics industries at this time. The beta started about two weeks ago and is showing in the US only.

Google has built Google Shopping for Suppliers to accommodate the unique aspects of B2B selling that has limited supplier participation on Google Shopping. Recognizing that B2B transactions often involve negotiations on shipping costs and volume discounts, many Google Shopping policies on Pricing and Payments, Shipping, Taxes and Returns and Refunds either do not apply or have been modified for the Google Shopping for Suppliers program. In fact Google Shopping for Suppliers does not rely on the Merchant Center technology that Google Shopping does. So the data feed requirements of Merchant Center are not the same, and setup process is different.

Google Verified Suppliers

The revenue model at this point is tied to a new Google Verified Supplier program, which includes a one-time verification fee: $1,000 for suppliers in US and Taiwan, ¥6000 plus 6% VAT for suppliers in China and HK$7500 for suppliers in Hong Kong.

The benefits of becoming a Google Verified Supplier include getting a badge on your listings and having products show ahead of those from unverified suppliers. The company also notes that as a Google Verified Supplier “your products appear higher in the Sponsored results section on Google” as well. (Bolding is theirs.)

It is unclear at this point how or when products from Verified Suppliers will appear in the ad results on Google. A Google spokesperson said that they don’t have any AdWords integration plans to announce just yet. However, the company documentation notes that verification fees “may change in the future, including to a pay-per-action model.” Perhaps there will be a Product Listing Ad model or integration at some point, based on the success of that program.

The beta is in its infancy, however there are some issues to watch. After performing several searches, Verified Suppliers listings appear to be heavily weighted to show above unverified suppliers, even when the products are less (or not at all) relevant to the search query. A search for “electric fans”,  for example, produced 9 results for products from Verified Suppliers (note the blue badges) that aren’t electric fans before an unverified supplier result for an actual electric fan. See screenshot below:

google-shopping-for-suppliers-results

Google would not comment on the number of Verified Suppliers currently signed onto the program. The documentation on the Google Verified Supplier program includes a link to apply to participate in the beta. There is no word yet on which industries will be added next.

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Google Places / Local Business Management Update

Google+ LocalLast night, Google's Jade Wang announced in the Google Business Help forum that they have made an update to the area businesses can maintain and update their Google Places / Loca Listing in Google Maps.

Jade said the changes are around the "verification and editing experience for users managing pages in Google+ (in the Local Business or Place category)."

Specifically what was changed includes:

  • better status updates that tell business owners if their edits are pending or rejected
  • progress bar to help business owners fill out the most essential information
  • can now add categories via Google+
  • updated look and feel (tell us what you think!)

Mike shared a screen shot of the new editor:

Google Places Local Business Management Update

Forum discussion at Google Business Help.

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Top UK Online Marketing Influencers & Bloggers in 2013

Top UK Online Marketing Influencers & BloggersFor the past 2 years we’ve been publishing a list of the top UK focused internet marketing blogs in advance of speaking at events. This year I’ll be presenting on Creative Content Marketing at SES London February 19th.

Since bloggers do more than just write posts, I’ve shifted the focus of this list from blogs to individuals. With the increasing importance of authorship and personal brands, I think it’s important to consider individual bloggers and the content they share whether its tweets, status updates, or other useful information created online.

As a result, the people on this list are recognized for their overall social sharing about “online marketing” related topics, not just blogging.

Thanks to nominations made from some really helpful UK bloggers and the folks at Traackr we’ve created the Top 50 UK Online Marketing Influencers & Bloggers.

Here’s more info about this year’s Top UK Online Marketing Influencers & Bloggers List and a few inevitable questions:

How did you create the list?
To start, we drew upon our top UK internet blogs lists from past years then asked an array of UK based internet marketers to nominate their favorite blogs and bloggers that cover search engine optimization, content marketing, search engine marketing, social media and other online marketing practices.

TopRank Online Marketing also partnered with Traackr to discover new influential bloggers, track their online content and measure their reach, resonance and relevance.

To make the list, a blogger needed to write consistently about online marketing and have an engaged audience. This ranking is updated every week to take into conservation new content published by UK bloggers on the social web, so be sure to return to see if your ranking has changed.

How do you define “online marketing”?
To develop this list, we defined online marketing as the practice of using digital channels to attract and acquire customers. The bloggers selected for the list write consistently about topics such as search engine marketing and optimization, social media marketing, content marketing, online public relations and similar topics.

How can I be included on this list?
The only way to be included on this list is to be based in the UK, write and share original content about online marketing. Your relevancy to the topic is most important. We also look at metrics to determine the size of your audience and their level of engagement with your content.

Why did my rank change?
The influential bloggers listed here are identified by Traackr and their online content is monitored over time. As new content is published, we reassess everyone’s relevance and engagement metrics on a weekly basis. New people can emerge and current list members can move in rank depending on these factors.

What is Traackr?
Traackr provides influencer identification and analytics software for businesses and agencies. The tool discovers, ranks and monitors online influencers and the content they produce on the web. Midsize and large companies use Traackr to build better influencer programs and earn more attention by engaging with the right people. You can learn more at www.traackr.com.

Thank you

To the following UK based marketers and all around helpful people who nominated many of the bloggers in this list:

Also a HUGE THANKS goes to Evy Wilkins from Traackr for all her hard work to make this new list template happen.

Inevitably, there are people that our readers feel should be included in the lists we publish.  You can share your suggestions of course, but publishing content on social networks and on blogs on a regular basis is really the best way to make it into the consideration set.

Here’s a little more about that event I’m speaking at in London next month:

Creative Content Marketing—Winning Hearts, Minds, & Wallets
Investments in content marketing are on the rise, but few companies have fully realised what the best practices are for creating high-quality content over a long period of time. Developing ideas for effective marketing can be a challenge. This session will help you to:

  • Develop a framework for creative and efficient content creation.
  • Find resources and ideas where others cannot.
  • Leverage a mix of evergreen, repurposed, curated, and co-created content for better marketing results.
  • Apply SEO and social media optimization principles to amplify content reach and engagement.

The top 2 live tweeters during my #SESLON session will win a copy of Optimize (sorry, no “Optimise” version is available)  :)

I hope to see you there!



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Yahoo Increases Paid Clicks 11% & CPC Prices 1%

yahoo paid clicksLast night, Yahoo announced Q4 2012 earnings and the earnings report under Marissa Mayer was good. It beat expectations, investors were happy and the future is looking a little brighter for Yahoo.

That being said, I wanted to pull out the specific search related revenue highlights.

  • Paid clicks, or the number of clicks on sponsored listings on Yahoo! Properties and Affiliate sites, increased approximately 11 percent compared to the fourth quarter of 2011 and increased approximately 8 percent compared to the third quarter of 2012.
  • Price-per-click increased approximately 1 percent compared to the fourth quarter of 2011 and decreased approximately 2 percent compared to the third quarter of 2012.

Google also saw an increase in both on their last earnings report.

Yahoo's search revenue increased 4 percent as well. So hopefully there will be more to invest in search from Yahoo going forward.

Forum discussion at WebmasterWorld.

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Tuesday, 29 January 2013

Yahoo Increases Paid Clicks 11% & CPC Prices 1%

yahoo paid clicksLast night, Yahoo announced Q4 2012 earnings and the earnings report under Marissa Mayer was good. It beat expectations, investors were happy and the future is looking a little brighter for Yahoo.

That being said, I wanted to pull out the specific search related revenue highlights.

  • Paid clicks, or the number of clicks on sponsored listings on Yahoo! Properties and Affiliate sites, increased approximately 11 percent compared to the fourth quarter of 2011 and increased approximately 8 percent compared to the third quarter of 2012.
  • Price-per-click increased approximately 1 percent compared to the fourth quarter of 2011 and decreased approximately 2 percent compared to the third quarter of 2012.

Google also saw an increase in both on their last earnings report.

Yahoo's search revenue increased 4 percent as well. So hopefully there will be more to invest in search from Yahoo going forward.

Forum discussion at WebmasterWorld.

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SearchCap: The Day In Search, January 29, 2013

Below is what happened in search today, as reported on Search Engine Land and from other places across the Web.

From Search Engine Land:

  • BrightLocal’s Local SEO Industry Survey Now Open Local SEOs are being invited to take the Local SEO Industry Survey 2013, which is being organized again this year by the local SEO software company, BrightLocal. The survey contains 20 questions and should only take about 5-10 minutes to complete, I’d guess. It covers topics related to the following: business and staffing clients, rates [...]
  • Why You Need To Treat Your Social Media Strategy Like Your Content Strategy In a typical organization, the social media tweets away in one department while content writers toil away in another. The social team links to fresh content, sure… and that’s about the extent of their interactions. But, at the end of the day, what you post and share on social media is content, and it’s time [...]
  • The Link Shrink Is In: 3 Crazy Linking Assumptions Building on last month’s column, Five Linking Myths That Need To Go Away In 2013, one of the best and worst things about the Web is the never-ending supply of absolutely horrifying bad information that must be clarified. This helps keep people like me in business. I feel like a link doctor. A Link shrink. [...]
  • What The Closure Of UK Malls & Main Street Retailers Means For Online The UK has seen the closure of three high-profile, traditional retail brands in the last fortnight, following on from a dismal 2012 and an increased downturn for the sector since 2009. The recent closures had legacy presence in bricks and mortar on the UK high street (AKA: the UK’s Main Street or Mall retail profile) [...]
  • Advertisers Increased PLA Budgets By 600% In Q4; Trend Likely To Continue The Google Shopping gamble paid off–for both Google and e-commerce advertisers who ran product listing ad campaigns last quarter. A report from Adobe and a study by RKG each highlighted consumer interest and advertiser opportunity in Google product listing ads. Today Marin Software released findings showing that, after the transition of Google Shopping to an [...]

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

Business Issues

Link Building

Local Search & Maps

Paid Search

Searching

SEM Industry

SEO & SEM

Video, Music & Image Search

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Online Marketing News: Google Gets Explosive, Facebook Graph Gets Creepy, Tumblr Gets Sexy

How to Play the Content Marketing Game

How to Play the Content Marketing Game

Content marketing software company SocialEars share 14 methods for winning the game of content marketing in this fun infographic. Follow the rules to earn more relevant eyes on your content; be careful, though, over-promotion could result in your company losing the game.

While it’s certainly true that promotion is important, the infographic misses the mark in exactly when this becomes an important consideration. As TopRank CEO Lee Odden has said time and again, the time to think about how a piece of content will be discovered and shared is in its planning. Content promotion should be baked in from idea conception; thinking about how you’re going to get people to read your next big piece after you’ve finished it means you haven’t accounted for your audience’s needs at all in the creative process. You’re already late to the game.

Facebook’s Graph Search Might Just Make You Look Like a (Cheating) Moron
As marketers trip over themselves trying to figure out how to best take advantage of the deep insights unearthed by Facebook’s Social Graph Search, pundits are having a ball with it. A man named @TomScott has launched a Tumblr to compile the strangest, creepiest and funniest actual Facebook Graph Searches on the planet. Among them: ‘Married People who Like Prostitutes’ (hat tip to Forbes for that headline), ‘Current employers of people who like Racism,’ and of course, ‘Single women who live nearby and who are interested in Men and like Getting Drunk!’ 

Google Sees More Massive Growth with $14.42 Billion Revenue in Q4 2012
The search giant has again exceeded expectations and cemented their dominance with a 36% YoY increase in revenue. Notably for marketers, the aggregate cost-per-click on the Google network was down 6% from the same period in 2011, while paid clicks volume increased 24%. Via ClickZ.

Tumblr Makes Over Dashboard, Geeks Rejoice
Tumblr users were introduced to a “sexier,” more user-friendly dashboard early Thursday. Bloggers can now manage multiple Tumblrs from one account and more easily add content. If you’ve held off using the platform for marketing, it’s high time to give it a shot; the new dashboard plus the late-2012 addition of (long overdue) analytics makes it a serious contender on the social content scene. Via Mashable.

Brick & Mortar Retailers Adjusting In-Store Pricing to Match Web Store Rates
Real-world stores like Toys ‘R Us, Staples, and Best Buy are taking a page from Amazon’s book and experimenting with on-the-fly price adjustments, based on web pricing data. Retailers are increasingly embracing technologies that allow them to compete on price in real-time, according to retail data firm Dynamite Data. Via AdAge.

Google Rolls Out 24th Panda, Impacting1.2% of Search Queries
Google has confirmed a Panda refresh, making this the 24thversion of their cuddly algorithm designed to slowly choke the life out of websites with low quality content. The last update, in December, affected only slightly more English language queries (1.3%). Via SearchEngineLand.

TopRank Team News

Jolina Pettice Shares the Impact of Twitter on Brands Infographic
What is the impact of Twitter on brands? Find out which major player saw an 1800% increase in positive brand mentions and which attributes their top five sales day EVER to Twitter. See more in this infographic, which highlights 5 well-known brands – including LG, Cadbury and Virgin America – and the rewards they are reaping from the channel.

Mike Odden Gives Google’s Faster Image Search a Thumbs Up
Google has announced a new, faster image search. If you like using Google search to look at images of things like, say, cows with guns, the experience will soon be faster and provide more detailed metadata. Instead of redirecting the user, it will be right under the clickable hosting page and there are now four clickable targets to the image source page instead of two. This latest iteration of Google Image Search does bear a striking resemblance to Bing’s image search… though we’re sure that’s just a coincidence.

Ashley Zeckman’s Recommended Reading: Facebook More Memorable Than Faces or Books
A new joint study from the Universities of California and Warwick has found that status updates are 1 1/2 times more memorable than sentences from books and 2 1/2 times more memorable than faces.  According to the study, part of the reason status update information sticks with us is because of the unfiltered and spontaneous way in which it is written.  Via Mashable.

Evan Prokop Shares Important Tip for Content Publishers Based on “Online Truth” Study
A recently published study shows that people tend to believe false information and untruths, even when a correction is published immediately. While this may not be news to many people, the findings of this study should be at the back of every online marketers mind when publishing content. It’s important to get your facts right the first time, as inaccurate or mistaken information may take on a life of its own.

Spotlight on TopRank Online Marketing in this Week’s News:
Forbes: Tell, Don’t Sell. Use Content Marketing to Boost Your Business.  Consumers are blind to ads and search for what they want and when they want it. How can brands connect with the empowered consumer? Through content. “If you’re not creating content on the web, you don’t exist” says TopRank CEO Lee Odden in the article that offers 5 tips for more effective content marketing.

Have Your Say:

How do you think Facebook’s Social Graph Search can be used by online marketers (in a not-creepy, completely not voyeuristic way)? Are you winning the content marketing game, or could you use a bit of coaching? Will real-time price updates in-store make it harder for online retailers to compete, or does the convenience outweigh any cost savings? Sound off in the comments.



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SearchCap: The Day In Search, January 28, 2013

Below is what happened in search today, as reported on Search Engine Land and from other places across the Web.

From Search Engine Land:

  • With $14 Million More Q&A Site ChaCha Soldiers On Q&A is a great idea that really hasn’t worked. Although Yahoo Answers and a few others are still around — and Ask returned to Q&A as a way to differentiate from Google and general search — the segment is littered with dead bodies, including Facebook’s Q&A offering. The outlook for Quora in its current form [...]
  • The BIG SMX West Preview: Why You Should Attend Search Engine Land’s SMX West search marketing conference is returning to San Jose on March 11-13, 2013. We’ve got a revamped, updated agenda, and have already confirmed more than 100 world-class speakers. If you’re involved in marketing, PR, social media or any other customer-facing activity, you owe it to yourself (and your company’s or client’s [...]
  • Comparing Mobile Blog Designs: What Works Best? One area of mobile site design that is particularly important for mobile SEO is the blog. Blogs get special treatment in search engines, as sources of fresh content and easily-digested RSS feeds. In the mobile space, blogs are also one of the few areas where users expect to find lengthy text — so, the pressure [...]
  • Why Enterprises Cannot Ignore Deep Link Building Many enterprise websites, particularly those associated with good brands, obtain lots of links to their home page without any focused link building effort. In some sense, you could say that they get these links “for free”. Since this is the case, do these sites really need to have a dedicated link building effort in place? [...]
  • Google Promoting AdWords Express In Google+ As Way “To Get More Followers” This weekend DejanSEO noted Google may have stepped up its promotion of its simplified SEM offering for small businesses, AdWords Express, in Google+ as a way to “get more followers.” AdWords Express has now been around officially since July 2011. However it has seen a number of changes and refinements. Google initially rolled out this particular pitch [...]
  • How Google’s Lack Of (Re-)Consideration For Local Businesses Makes Life & Listings Difficult For local business listings, ranking well in Google search results is highly important. So, many proprietors attempt all sorts of things to get their businesses to rank well, and they often unintentionally break Google’s rules in the process. Yet, there’s no real means to get forgiveness once their listing is burned. Confusion surrounding this further [...]
  • Google Details How It Responds To Government Requests For User & Search Data Google has written a blog post documenting their legal process and approach to dealing with government requests for user and search data, highlighting a new section now available in Google that also answers more of these questions. Governments routinely ask search engines like Google for access to user data for various reasons. From search logs, [...]

Recent Headlines From Marketing Land, Our Sister Site Dedicated To Internet Marketing:

Search News From Around The Web:

Business Issues

Local Search & Maps

Link Building

Searching

SEM Industry

SEO & SEM

  • Another January Mozscape Index Has Been Released!, SEOmoz
  • Google Webmaster Tools Message Notification Sign Up Not Working For Some, Search Engine Roundtable
  • Google Webmaster Tools URL Parameters Missing Add/Edit/Delete Buttons, Search Engine Roundtable
  • Increase the Frequency of Search Indexing, Daily SEO Tip
  • Is It Possible to Optimize for Rewritten Queries?, SEO Theory
  • Is Your Quality Score Costing or Saving You Money?, Search Engine Watch
  • Keyword Selection Strategies for Content Marketing Success, contentmarketinginstitute.com
  • Legacy impression share columns to be retired next week, Inside AdWords
  • Microsoft’s Search Engine Spider, BingBot, Increases Crawl Activity?, Search Engine Roundtable
  • Promises, promises: the copywriting client carrot & stick(y) situation, seocopywriting.com
  • The Intersection of SEO and User Experience, Search Engine Journal
  • The SEO of Responsive Web Design, SEOmoz
  • Update Announcement: How Targeting Works in Bing Ads, Bing Ads Blog
  • Why You Should Fire Your SEO Firm if They Don’t Do Content Marketing, thesaleslion.com

Video, Music & Image Search

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With $14 Million More Q&A Site ChaCha Soldiers On

chacha-logoQ&A is a great idea that really hasn’t worked. Although Yahoo Answers and a few others are still around — and Ask returned to Q&A as a way to differentiate from Google and general search — the segment is littered with dead bodies, including Facebook’s Q&A offering. The outlook for Quora in its current form isn’t particularly good, either.

While human-powered Q&A should deliver better information in many instances than search, Q&A has largely failed to live up to that promise. Panda-related updates have also killed much of the traffic coming to these sites through SEO. Against that backdrop, it’s somewhat surprising that ChaCha has not only survived but today announced a new $14 million investment round (number 7).

ChaCha began in 2006 as a form of “assisted search.” It later migrated into mobile, using SMS as the primary tool to ask and answer questions. Then it expanded to the mobile web and smartphone apps. Today, roughly 70 percent of questions and answers are coming via mobile according to founder and CEO Scott Jones.

ChaCha iPhone app

Over the past 18 months, ChaCha has seen two billion questions and organized 129 million Q&A pairs. Where it doesn’t have an existing answer it will route questions to a human.

To that end, ChaCha still has paid “guides” but is evolving into a peer-driven network. The company watches who asks what types of questions and the quality of answers provided and decides how to route queries. Most people are happy to answer questions if asked, observes Jones.

Jones believes that he’s very close to finding the formula that will enable the site to become self-sustaining and profitable. He also wants to “let brands in on the conversation” and enable them to answer questions in appropriate circumstances.

Almost seven years later, it’s somewhat remarkable that ChaCha is still around. It’s testimony to Jones’ personal stature and track record as well as raw tenacity.

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SEO Blog Feeds - What is RSS? What are Feeds?

Subscribe via Email:

Subscribe via Feed Reader:

Feed Formatting Issues?

Does your feed reader have issues with either of the above feeds? If so you can subscribe to our FeedBurner feed

What are Feeds? What is RSS?

This video does a good job describing how feeds work.

Below is similar information, in a boring textual format.

Offline Subscriptions

In the offline world we subscribe to our interests by

  • paying for magazine subscriptions
  • watching TV channels and shows that interest us at the same time each week
  • reading all books created by a favorite author

Online vs Offline

Online individuals and companies create a vast sea of content. Too much content perhaps. To keep up with all the new content every day I could visit SeoBook.com, sethgodin.typepad.com, SearchEngineLand.com, SEOMoz.org, Wolf-Howl.com, and a bunch of other great blogs and news websites.

Or, to keep myself organized, I could subscribe to feeds from all these great sites and access them all from one place. Feeds allow you to subscribe to information you find relevant and useful, and be notified when your favorite websites are updated.

Instead of needing to visit all the above websites every day you could just go to Google (Google Reader or iGoogle), My Yahoo!, or Bloglines and read all the news at any one of these sites. You do not need to visit all 3 sites to read the news. Just pick your favorite one and subscribe to a bunch of your favorite sites. If you are an avid online reader using RSS subscriptions to keep track of the news can save you hours a day.

Bonus RSS Tip

  • In addition to subscribing to top blogs you can also subscribe to RSS feeds for news topics. For example, here is a link for the Google News feed on SEO. You can subscribe to other keywords that interest you using the RSS link in the left side of a Google News search result.
  • Other information aggregators, like Google Blogsearch, also provide RSS feeds. You can use RSS feeds to track blogs that link to your site.

Want Access to the Best SEO Feed on the WWW?

Bingo. You got it here...the featured threads feed from our private forums.

Subscribe.

Gain a Competitive Advantage Today

Want more great SEO insights? Read our SEO blog to keep up with the latest search engine news, and subscribe to our SEO training program to get cutting edge tips we do not share with the general public. Our training program also offers exclusive SEO videos.

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Monday, 28 January 2013

SEO Blog Feeds - What is RSS? What are Feeds?

Subscribe via Email:

Subscribe via Feed Reader:

Feed Formatting Issues?

Does your feed reader have issues with either of the above feeds? If so you can subscribe to our FeedBurner feed

What are Feeds? What is RSS?

This video does a good job describing how feeds work.

Below is similar information, in a boring textual format.

Offline Subscriptions

In the offline world we subscribe to our interests by

  • paying for magazine subscriptions
  • watching TV channels and shows that interest us at the same time each week
  • reading all books created by a favorite author

Online vs Offline

Online individuals and companies create a vast sea of content. Too much content perhaps. To keep up with all the new content every day I could visit SeoBook.com, sethgodin.typepad.com, SearchEngineLand.com, SEOMoz.org, Wolf-Howl.com, and a bunch of other great blogs and news websites.

Or, to keep myself organized, I could subscribe to feeds from all these great sites and access them all from one place. Feeds allow you to subscribe to information you find relevant and useful, and be notified when your favorite websites are updated.

Instead of needing to visit all the above websites every day you could just go to Google (Google Reader or iGoogle), My Yahoo!, or Bloglines and read all the news at any one of these sites. You do not need to visit all 3 sites to read the news. Just pick your favorite one and subscribe to a bunch of your favorite sites. If you are an avid online reader using RSS subscriptions to keep track of the news can save you hours a day.

Bonus RSS Tip

  • In addition to subscribing to top blogs you can also subscribe to RSS feeds for news topics. For example, here is a link for the Google News feed on SEO. You can subscribe to other keywords that interest you using the RSS link in the left side of a Google News search result.
  • Other information aggregators, like Google Blogsearch, also provide RSS feeds. You can use RSS feeds to track blogs that link to your site.

Want Access to the Best SEO Feed on the WWW?

Bingo. You got it here...the featured threads feed from our private forums.

Subscribe.

Gain a Competitive Advantage Today

Want more great SEO insights? Read our SEO blog to keep up with the latest search engine news, and subscribe to our SEO training program to get cutting edge tips we do not share with the general public. Our training program also offers exclusive SEO videos.

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The BIG SMX West Preview: Why You Should Attend

SMX West 2013Search Engine Land’s SMX West search marketing conference is returning to San Jose on March 11-13, 2013. We’ve got a revamped, updated agenda, and have already confirmed more than 100 world-class speakers. If you’re involved in marketing, PR, social media or any other customer-facing activity, you owe it to yourself (and your company’s or client’s bottom line) to attend the show. Here’s why.

But before we dive into this conference preview, we want to remind you to register for your pass by this Friday, February 1 to take advantage of Early Bird Rates!

2013: New Trends, New Opportunities – And New Challenges For Online Marketers

To borrow a famous slogan, “the hits just keep on coming.” But for online marketers, this catchphrase has multiple meanings. On the one hand, we’re seeing virtually continuous change and innovation, with new channels like Facebook Graph Search and Google+, the advent of Big Data, the explosion of mobile usage… it’s a great era for marketers, because the hits just keep on coming.

But professional marketers share a lot in common with professional athletes, especially in sports like football and hockey, where… the hits just keep on coming. And taking those hits, surviving and continuing to play at the top of your game requires stamina, persistence, and a willingness to continue to improve your plan and outplay your competitors.

We designed SMX West to help you meet these challenges and succeed. Want cutting edge tips and techniques you can put to work immediately to take your marketing campaigns to the next level? Or, want survival insights and strategies that help sharpen your competitive edge? If so, SMX West is for you.

SMX West: Something For Everyone

SMX West is one of the two large Search Marketing Expo events that Search Engine Land’s publisher Third Door Media runs each year in the United States. SMX East, held in New York City in October, is the other.

Whether you’re a Web designer, developer, in public relations, advertising or traditional marketing, search is such a crucial marketing medium that you should maintain an ongoing education about it. And, as organizations integrate online and offline marketing, it’s crucial to understand how search fits in with the “big picture,” not only contributing to enhanced brand exposure but, in many cases, paying for itself via measurably improved ROI.

SMX West gives you that education, no matter who you are. The show is big enough that we can offer multiple tracks filled with sessions that cover all interests and experience levels. Beginner, intermediate or advanced — focused on paid search, SEO, social media marketing — we’ve got plenty planned for you.

Our Agenda-At-A-Glance provides an overview of everything that’s going on, complete with “ski run” icons that indicate sessions suitable for your experience level and skills. We also identify sessions that are focused on SEO (working with “free” listings), PPC (paid search ads), and SEM (fits into both categories).

SMX Boot Camp Gets You In Shape

If you’re new to search marketing, our SMX Boot Camp will get you up to speed. It happens on the first day of the show, Monday, March 11. Attend and you’ll learn the fundamentals in these sessions:

To encourage new people to learn about search marketing, we offer all these sessions through a low-cost SMX Boot Camp ticket. That includes admission on the first day to Expo Hall, networking lunch, Expo Hall reception, and the Evening Forum on March 11. You can upgrade to a full pass, should you want to attend more sessions on the second and third day.

SMX Boot Camp is also open to anyone with a full All Access conference pass. Everyone who attends every Boot Camp session gets a Certificate of Completion.

Competitive SEO For Fun & Profit

With constant algorithm changes, personalization affecting search results, and an ever-increasing number of competitive websites appearing every day, it’s challenging for SEOs to keep up. A further challenge is to justify your hard work and persuade bosses or clients why — and exactly how — your work is valuable. While SMX Boot Camp will give you a start, we’ve got plenty of sessions designed for seasoned professionals to keep and sharpen their edge:

Ethical and effective search marketers spend a lot of time trying to create good content, drive traffic and convert and keep customers. But sometime they step over the lines of what search engines deem acceptable. In The Search Police: Matt & Duane’s Excellent Search Engine Adventure you’ll hear examples of what not to do and why, plus general tips directly from Google’s Matt Cutts and Bing’s Duane Forrester on how to succeed with the search engines.

Paid Search For The Pros

Are you focused on paid search? Don’t worry, all that talk about SEO above doesn’t mean you’re left out. In addition to paid search-related sessions throughout the conference, we also have a special Paid Search Track running on the first day of the show, with these sessions:

SMX Social Media Marketing @ SMX West

SMX Social Media Marketing is our annual conference dedicated to social media marketing. Missed getting in? We’ve got some of the best sessions coming to the SMX West Social Media Marketing Track, including sessions focused on cutting edge tactics to engage socially with your customers and key stakeholders, how to create viral content, tips for using popular social media sites and tools and more:

Keynote Conversation: Grady Burnett, Facebook

The developments keep coming fast-and-furious from Facebook. In this keynote conversation, Grady Burnett, Vice President of Global Marketing Solutions for Facebook, will talk with Search Engine Land & Marketing Land founding editor Danny Sullivan about topics ranging from the recently launched Facebook Exchange to the even more recently announced Facebook Graph Search beta.

Evening Forum: Walk A Mile In Google’s Shoes: Dealing With Tough Calls In Search

Everyone, it seems, has an opinion of what Google should do. “Google should remove links to pirated content!,” cries Hollywood. “Censorship!”, cry Internet activists. “Google should ban spammy websites!,” cry searchers. “Google’s unfair to my site,” respond those hit by penalties. “Google should remove certain negative results for a politician, a company or person,” some might think, only to have others view any meddling as some type of overt bias. For every action Google might take, there might be an equally negative reaction or repercussion. That’s why the company thinks carefully about any search policy it puts into place. In this session, Google search policy specialist Patrick Thomas looks at some of the decisions Google has to make and the careful balancing act it has to maintain.

Scaling The Peaks @ SMX Summit

We often hear from people at SMX shows that in addition to attending sessions, some of the most valuable learning they take away comes from interacting and networking with others. To address that, we’ve added an all new track: SMX Summit. These Powerpoint-free sessions feature some of the foremost experts in the world discussing and debating important topics, followed by no-holds-barred Q&A where they’ll be ready to answer any and all of your questions. The lineup for SMX summit includes:

What Semantic SEO Means For The Future Of Search Marketing

Semantics — literally the study of meaning — is the next wave in search. We’ve always had meta data to express meaning, but with search engines recognizing more types of microdata formats and with Google’s push into understanding meaning via its vast “knowledge graph,” SEOs need to focus more closely on linguistic meaning beyond simple keyword and anchor text optimization techniques. At SMX West, these sessions delve into the increasingly important power of semantics:

For Enterprise & In-House Marketers

Large organizations face unique challenges, ranging from multiple sites in multiple countries to a managing a wide array of stakeholder interests. In-house marketers, regardless of whether they work at a large or small company, face similar challenges. If you’re in either of these roles, you’ll want to check out these sessions:

Content: The Good, The Bad & The Ugly

With Panda, Penguin and other recent algorithmic updates, Google threw down the gauntlet and started enforcing what it had preached all along — that the key to getting good rankings and traffic was first and foremost to offer quality content in a useful, appealing way. So-called “content farms” and other sites that existed solely to capture traffic and monetize it without necessarily offering an exceptional user experienced were banished from Google’s index.

Unfortunately, other sites that innocently or naively used similar techniques got caught up in the purge and saw traffic plunge. The good news is that over the past year, the “new rules” have become much clearer and better understood. In the Content Track, panelists will discuss the elements of quality content, how to create and repurpose it, how to keep it fresh and vibrant — and, how to recognize and avoid “the bad stuff” the search engines frowns upon. Sessions will delve deeply into these integrally related topics:

Riding The Wave Of Mobile Search

Several years ago, Google Executive Chairman Eric Schmidt predicted that mobile would grow to be one of the company’s most important (and profitable) areas of focus. His prediction has more than come true, with some analysts estimating that mobile now accounts for as much as 15% of revenues, and is growing faster than any of Google’s other business units.

And, mobile isn’t just about smartphones any more — advertising (and importantly, conversions) on tablets has exploded in the past year, and by some accounts will soon surpass phones as the most effective way for marketers to connect with people not tied to their desktops. In our Mobile Track sessions, our speakers will be covering these trends and more:

Local & Retail Tactics

If you cater to a local clientele, local search is an essential channel. But, the current state of local search is messy, with confusing options, variations and alternatives. Add to that a constantly shifting landscape with fiercely competitive providers who often make moves to gain advantage over one another at the expense of both searchers and marketers.

Retailers also face unique challenges, ranging from maintaining complex sites with hundreds, thousands or even millions of products that constantly change based on inventory, new items or models and consumer demand. Beyond maintaining and optimizing their own sites, retailers also must deal with issues like providing structured product listings to shopping and comparison search engines.

The Local & Retail Track at SMX West features experts who have faced all of these challenges and will offer lessons learned and best practices for thriving in these complicated environments. Sessions include:

Exploring Important Issues

Online marketing keeps growing and developing, with new options emerging almost daily. The Potpourri Track features sessions covering a number of these key issues that don’t fit neatly into any of the other tracks at SMX West. Come sample the delicious fare offered up by our panelists in these sessions:

Just 2 weeks ago, Facebook unveiled a major move into the search space: Facebook Graph Search. Powered by what people’s friends are liking and sharing, Facebook Graph Search can make recommendations ranging from places to eat to products to buy. In Meet Facebook Graph Search, we’ll look at how this new service works and how search marketers can tap into it.

Beyond Search: Exploring The Online Marketing Universe

SMX’s roots are in search — our team has been organizing search marketing conferences longer than any other team or company in the world. Over the past couple of years, we recognized that search was evolving and morphing into a multifaceted species of marketing, and search marketers were increasingly wearing multiple hats and integrating their search efforts into diverse channels. So, we jumped on the opportunity and started Search Engine Land‘s sister site, Marketing Land to explore the full universe of online marketing, reporting news and covering companies pushing the boundaries beyond search.

That’s why we’re introducing a new Marketing Land track at SMX West. While we’re still keeping a strong focus on search in these sessions, we’ll cover channels that many search marketers don’t consider traditional, or haven’t yet tried, but that offer some great opportunities. Sessions in the Marketing Land track include:

The Clinics Are Open!

Want specific advice from experts about issues with your sites or campaigns? The doctors are in! On the second and third days of the show, our popular clinics return, covering these areas:

Post-Conference Workshops & Training

Looking for even more advice in a smaller group setting on particular topics? Stay an extra day, and you’ve got a choice of in-depth workshops and training classes to choose from:

Save by registering for a combination All Access + Workshop pass.

Quality Programming

I’ve covered most of the show, which has over 50 editorial session in all. Now, some words about producing those sessions.

All the SMX sessions I’ve described above are what we call editorial sessions. People are speaking on them because we feel they have great information to offer. No one bought their way onto a panel.

Each session is developed by a “session coordinator” who reviews speaking pitches and reaches out to knowledgeable people to assemble a panel. The session coordinator works with the speakers to create a session where presentations support each other, rather than overlap. In most cases, the session coordinator is also the session moderator.

Formats also vary. Sometimes we have panels with multiple people. Sometimes we have only one or two speakers. Some panels are all Q&A. Some feature presentations. We don’t lock ourselves into one particular format, because different topics require different approaches. Instead, we focus on creating a great overall experience.

The entire editorial portion of the show is overseen by me and my co-chair Danny Sullivan. We’ve been organizing search conferences longer than anyone in the industry – more than 15 years and counting!

The attention to programming is part of what we call the SMX Content Difference, and it’s why we’re able to guarantee the quality of our events.

Freebies: Expo Hall, SMX Theater & Plus Sessions

Of course, our many SMX West sponsors & exhibitors do have great information to share with SMX attendees. That’s why we provide several ways for attendees to hear from them.

On the first two days of the show, we have a Sponsors & Partners Track. Unlike our editorial sessions, these are created and produced by the company sponsoring them. That’s why we mark them as “Plus Sessions.”

But sponsors know they’re competing to attract attendees who are also considering high quality editorial sessions. That causes them to want to match the high bar our editorial sessions set. So Plus Sessions do offer great information, often through case studies. Before some editorial sessions, we’ll also have a few very short “Solutions Spotlights” that highlight leading solutions and services found in the SMX Expo Hall.

The Expo Hall runs March 11-12. In addition to visiting the booths of participating companies, you’ll have an opportunity to learn about their products and services through the SMX Theater Presentations, which are mini-sponsored sessions that run 20 minutes each. Presenters frequently cover case studies – they’re a great way to learn quickly about a company, product, service or topic.

The Expo Hall is free for anyone, as long as you register in advance. The Expo+ Pass allows you into the Expo Hall, the SMX Theater and Plus sessions for March 11-12; the Expo Hall Reception and Evening Forum on March 11, and the morning keynote on March 12. Of course, those with full conference passes have access to all of these events plus all the editorial sessions. For a breakdown of what each pass offers, check out our pass options page.

This is also a good time to thank our premier sponsors Covario and Marin Software, and our gold sponsor Bruce Clay, Inc.

Organized Networking

At SMX, we don’t leave networking to chance, where you hope to randomly encounter the right people. We’re organized!

Even before you arrive, our SMX West Facebook Group allows you to connect with other All Access pass holders and speakers before, during and after the show. You’ll have the opportunity to participate in collaborative group with discussions, questions and show announcements.

The night before the show, we have our SMX Meet & Greet reception. It’s another great way to meet people before the show starts. At the end of the first day, the SMX Expo Hall Reception offers another chance to mingle.

First time at an SMX conference? At SMX West, we’re also offering an informal SMX Orientation: Optimizing Your Conference Experience just before the Meet & Greet. This lets you get the scoop on accessing presentations, Wifi, power, food, networking and great content. Plus you’ll meet part of the SMX team as well as other “first-timers” and start making connections before the show starts. SMX Orientation is open to All Access attendees and speakers.

During lunches, we offer our unique Birds-Of-A-Feather lunch tables, where attendees can network with each other and discuss specific topics. Being grouped with people who share a common interest is a great icebreaker. Table topics are published several weeks prior to the show.

All these options can be found on our networking page. You’re going to meet plenty of people! And when you’ve registered, don’t forget to tell the world by using one of our I’m Attending badges.

SMX Conveniences

We know attending a conference is not only a monetary investment, but also an investment in time. So we make sure to include conveniences in your SMX pass to make your out of office experience more productive and comfortable. That means no boxed lunches at our shows. You’ll get a great meal, on a real plate, and you’ll want to go back for more. You’ll also get refreshments and snacks throughout the day, kicking off with a light breakfast (and plenty of caffeine!) People take pictures of the food we serve at our events, they’re so amazed and pleased. Honest!

We’ll also keep you connected, providing free WiFi in the conference rooms. You’ll have access to all of the speaker presentations provided, which allows you to catch up on sessions you couldn’t attend. Also among the little touches, we’ll give you a conference backpack. It’s a real backpack, one that you’ll take home and use again and again.

Join Us In San Jose!

I hope you’ve found this preview useful and are ready to attend. You’ll find more details on the SMX West website, including the Agenda-At-A-Glance. You can register online or by phone at (877) 242-5242. Do it by February 1 to secure the “Early Bird” rate on your ticket.

See you in San Jose!

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