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Wednesday, 31 October 2012

HootSuite Adds New #SocialApps

HootSuite, has added several tools to the line up of SocialApps available on their web-based dashboard. reddit, StumbleUpon, Scoop.it, Nexalogy and CMP.LY have been added to the company’s ever-expanding App Directory. HootSuite is known for helping power users and social businesses engage with audiences and analyze campaigns across multiple social networks from one secure, web-based dashboard. The App Directory now hosts a collection of 35 tools and applications built by third-party developers that empower users to customize their dashboards. These five new apps, available immediately to the company’s five million Free, Pro, and Enterprise clients, make exploring, curating, and supporting social media campaigns easier than ever before.

hootsuite logo

“Our newest wave of apps target the growing population of social business users. Consumer-centric platforms now matter more than ever in social business and millions already use networks such as reddit and StumbleUpon to navigate and curate the web,” says HootSuite CEO, Ryan Holmes. “By integrating these platforms into our App Directory, we open up new ways of exploring external content from our dashboard while keeping teams collaborating and conversing around social within HootSuite.”

In coordination with the reddit app launch, Ryan Holmes will participate in an “Ask Me Anything” Q&A session on reddit later today at 1:00 PM Eastern.

Michelle Stinson Ross

Michelle Stinson Ross

Michelle is the co-host of the popular Social Media discussion group #SocialChat, blogger, and Social Media Advocate/Consultant FirestarterSocial.com
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@SocialMichelleR

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Latest posts by Michelle Stinson Ross (see all)

  • HootSuite Adds New #SocialApps - October 31, 2012
  • Shakeup at Apple: Scott Forstall Leaving, Jony Ive Taking Larger Role - October 30, 2012
  • SEO Tech Leader #Conductor Secures $20 Million in Financing - October 30, 2012

Google Updates Earth With “Tour Guide” & More 3D Imagery

Google has released a new desktop version of Google Earth (version 7) that includes features previously released in its mobile version. The new desktop features include what Google calls a “tour guide” for more than 11,000 locations in over 110 countries and regions, and more 3D imagery for several cities around the world.

The tour guide feature is cool, consisting of pre-created tours of points of interest near areas you may be viewing. Available tours appear as thumbnail images at the bottom of the screen. Clicking on a thumbnail starts a “flyover” of nearby historical and cultural points of interest. When available, facts about a location from Wikipedia will also appear on the screen as you fly in and around locations like the Great Wall of China, Stonehenge and other popular sites around the globe.

Google has been adding 3D imagery to Earth for a number of cities this year, including Boulder, Boston, Charlotte, Denver, Lawrence, Long Beach, Los Angeles, Portland, San Antonio, San Diego, Santa Cruz, Seattle, Tampa, Tucson, Rome and the San Francisco Bay Area. With Google Earth 7, they’ve added 3D imagery from Avignon France, Austin Texas, Munich Germany, Phoenix Arizona and Mannheim Germany.

Download the new Google Earth Desktop version 7 here.

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4 Ways Marketers Can Improve Customer Retention By Going the Extra Mile

Two people running to help clientsOne of the reasons I enjoy working for a company like TopRank Online Marketing is our dedication to the clients have been with us on our journey, and the way in which we are able to work side by side as a team.

In fact, our agency mantra is simple: Client, Company, Community, Self.  What does that mean?  In every situation that we are faced with we must ask ourselves:

  • Is the decision I’m making good for the client?
  • How will it benefit the company?
  • Will it impact the community?
  • Is it good for me?

This seemingly simple reminder of what we stand for enables us to make decisions based on what is best for all parties involved.  We’ve been fortunate to have a number of clients who have been with us for a long time.  Why?  Our team has always strived to go the extra mile for our clients.  Below are 4 helpful tips to help you do the same.

Tip #1 – Be On the Lookout For Opportunity

When your business Internet marketing, it is essential that you can think quickly on your feet and adapt when needed.  In order to be proactive you must always be on the lookout for opportunities that will allow you to provide your clients with the highest level of services and solutions available.

Say one of your clients is struggling to find a way to better communicate with their internal team.  While this may fall out of your direct area of service with them, perhaps you could suggest a they begin using a program like Yammer or Salesforce Chatter to improve the way that they share information.

You may also provide a particular service to a client but believe they would benefit from utilizing some of your additional services.  Take advantage of this opportunity and find the RIGHT time to mention it to your client and follow up in a way that is appropriate based on their feedback.

Tip #2 – Always Ask Questions

Some clients will freely offer up information, while others need prompted to share.  We’ve gotten in the habit of sending our clients surveys so that we can get and analyze their honest feedback.  While using tools like surveys are a great way to augment your communication strategy, they are not the end all be all.

Positive communication aimed at getting to the root of issues, and even successes are essential to success.  Make a habit of doing less talking and more listening where your clients are concerned.

Tip #3 – Be Honest With Yourself, Your Team, & Your Clients

No one likes to be the bearer of bad news.  Especially if there were certain expectations set with a client and they for some reason or another are not met.  However, if you’re willing to step up to the plate and share less than positive news, while still taking a proactive approach to fixing the issue, they’ll know that you have their best interests in mind, and that they can trust you.

Tip #4 – Always Be Innovating

Whether you are a B2C company or a B2B company, your clients are always looking for someone to help them innovate.  Organizations hire marketers to help improve the quality and visibility of their company messaging.  In order to do that in an effective and efficient way, it is imperative that you’re always looking for new and better ways to provide a quality product to your clients.  Innovation comes in many forms and may be something as simple as adding new services to your marketing mix, or finding a new way to solve or explain a complex problem.

I’m sure that our team is alone in believing that taking care of your clients should always be a number one priority.  What have you found that your clients appreciate the most about working with you?  How have you handled a tough situation, and what were the results?

Image provided via Shutterstock.



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Where to Find Great Social Media Content?

Source: Internet by Darren Hester | MorgueFile

Although social media can be used to leverage a brand, it is still originally designed for Internet users to connect with one another. And what’s the best way to build and establish a network with your social media friends? Of course, great content! However, you should know where and how to find a great content to share with your network.

Google Alerts and Google Reader

Google Alerts and Google Reader are the best place to acquire great and relevant content for your social media marketing campaign. Google Alerts notifies you of your important keywords, while Google Reader allows you manage your blog subscriptions well.

Facebook Friend Lists

If you have a lot of Facebook friends, your News Feed maybe cluttered. However, you can control over this using the Friend List feature. It allows you to curate and filter the content that matters to you and your connection, enabling your find and share great and relevant posts to your network.

Twitter List and Trending Topic

Aside from Facebook Friend List, Twitter List and Trending Topic is also a great way to generate great content to share. Using your Twitter account, you can just simply check out the Trending Topic at the left side of your profile.

In addition, you can add relevant users on your Twitter List without necessarily following them. This will keep you in the know of what’s happening with the people or brands that you care about without flooding your Twitter feed. And when you’re update, you can share content that are not just relevant but also timely.

Paper.li and AllTop

Another great place to generate great and relevant content is through social media aggregator such as Paper.li and AllTop. Paper.li allows you to publish your own virtual news paper, while pulling information from various social media sites. AllTop, on the other hand, allows you to curate content and subscribe to your favorite blogs.

HootSuite

If you’re conducting social media marketing for your brand, having too many accounts can be overwhelming. That’s why you’ll need social media management system, and this is where HootSuite comes in. It allows you to manage multiple social media profiles, letting be up-to-date with all your connections without the need to open a lot of accounts. On the other hand, it lets you share great content to all your connections on one go.

If you know where to find great content, it will give you an insight of what matters most to your social media connection. In turn, you will also know which content to share.

Aki Libo-on

Aki Libo-on

Aki is a twenty-something year old Manila girl who works as a Web Content Writer for About Social Media. She loves to eat, read books of various genres, and write more than anything because those are the things that keeps her sanity intact.
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Latest posts by Aki Libo-on (see all)

  • Social Media Monitoring: What You Need to Know - October 19, 2012
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Google’s Interactive “Happy Halloween” Logo For 2012

It’s Halloween, and Google’s got a special logo to celebrate the day. Click away to reveal ghosts of the not-so-scary kind to spell out Google!

At first the logo looks kind of sad, just a deserted street scene:

 But as you click on the various doors, ghosts are revealed that begin to spell the Google logo:

Eventually, you can spell out the entire name “Google” in ghosts, by clicking on doors:

If the noise bothers you, click on the mute button by the tree in the lower right corner.

When you’ve opened all the doors, a black cat appears from the trash cans on the left slide. Click, and the cat jumps out to run across the screen, making all the ghost disappear and bringing up Google’s search results for “Happy Halloween!”

Here’s our video of the logo in action:

YouTube Preview Image

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25 Women Who Rock Social Media in 2012

25 Women Who Rock Social Media 2012A great opportunity that comes with a marketing blog that has over 50,000 subscribers is to recognize people who are doing great and interesting things. We do that in several different ways and one of the most popular is the list of 25 Women Who Rock Social Media. Check out the 2010 list for the back-story on the origination and for the initial 25 honorees. Here’s the 2011 list who nominated the amazing women below.

There’s meaningful and impactful work being done for and using the social web by these women. It brings great satisfaction to draw attention to the people who are a part of advancing social technologies for business and those who use social media to make a difference.

social media The original list was from my own network, but now nearly all nominations come from past honorees. So this list is not my list as much as it is from a community of talented people recognizing their peers. We are only curators that hope to draw attention to women who are making a difference and impact on or through the world of social media.

Congratulations!

Amy Porterfield - Taking an honest approach to life and business is what Amy Porterfield does best.  She’ll be the first to tell you that working for yourself (like a boss) has always been on her bucket list since childhood.  Her career has been a whirlwind of Harley’s, traveling the world with Tony Robins, and finally reaching her goal of being her own boss.  Today she works as a social media trainer and consultant, and is the co-author of Facebook for Dummies.  You can find Amy spending time on:

Why Amy Rocks:
“Amy Porterfield rocks social media through education. She offers great advice on her blog, developed a course on Facebook marketing called FB Influence, and is co-author of the Facebook Marketing All-in-One for Dummies along with Phyllis Khare and Andrea Vahl.” – Amy was nominated by Kristi Hines (@kikolani).

Andrea Vahl

Andrea Vahl - Sassy social media straight talk you can’t ignore from Grandma Mary.  Andrea’s alter ego “Grandma Mary” gives marketers the lowdown and offers advice (as grandmother’s are known to do) on using social media for business.  In addition to being a video personality, Andrea is also an author, social media consultant and speaker, as well as the Community Manager for Social Media Examiner.  For more on Andrea be sure to visit:

Why Andrea Rocks:
“Andrea Vahl doesn’t just educate her audience about social media through her blog – she does it with flair through a well-known persona named Grandma Mary. She is co-author of the Facebook Marketing All-in-One for Dummies along with Phyllis Khare and Amy Porterfield and she runs the Social Media Examiner Facebook Marketing Club.” – Andrea was nominated by Kristi Hines (@kikolani).

Arianna Huffington

Arianna Huffington - This woman shows no fear, and she means business.  Arianna Huffington launched the Huffington Post  in 2005 and it quickly became one of the most read, linked to , and cited media brands in the world.  Arianna is currently acting as the president and editor-in-chief of the Huffington Post Media Group, has won a Pulitzer Prize for national reporting, and has been named to the Time 100. You can find more about Arianna here:

Why Arianna Rocks:
“I admire Arianna for the obvious — she’s an entrepreneur who built a news website from a blog into an empire. But more than that, I admire her fearlessness for the risks she takes and opinions she’s never afraid to share.” – Arianna was nominated By: Ann Handley (@marketingprofs)

aubrey sabala

Aubrey Sabala - An impressive resume, honesty about her inappropriate nature,  and a great sense of humor are all part of the reason that Aubrey Sabala “rocks”.  Currently the VP of Marketing & Communications at Sailthru, Aubrey has worked for Facebook, AOL, Digg, Ask.com, and Google.  While it must have been hard to leave the Silicon Valley for New York, she’s taking the city by storm and sharing it all on her social networks.  Want to know what Aubrey is up to? (WARNING: not for the faint of heart)

Why Aubrey Rocks:
“Aubrey Sabala, has been building community and outstanding products in the social media industry for years.  In her work and personal life, she brings a passion for communication, sharing and speaking her mind.  And what a clever mind it is!” – Aubrey was nominated by Stephanie Agresta (@stephagresta)

connie bensen

Connie Bensen - If you’re looking for someone with a community building green thumb, Connie Bensen is your woman!  Not only is Connie the Sr. Manager of Global Social Media and Community Strategy for Dell, and listed by Forbes.com as one of the top 20 marketing and social media blogs by women, she’s also a speaker and has been quoted in numerous books, eBooks, and publications for her social media expertise.  Catch up with Connie:

Why Connie Rocks:
“Connie Bensen is easily one of the hardest working social media practitioners that I know. I’ve followed her through social networks as she’s risen in responsibility and across companies from Alterian to where she works now at Dell as Sr. Manager, Global Social Media and Community Strategy.” – Connie was nominated by Lee Odden (@leeodden) – Disclosure – TopRank has worked with Connie as a client.

deanna zandt

Deanna Zandt - Her signature platinum locks, technological expertise, and appearance on CNN, Fox News, and BBC radio make Deanna Zandt a very recognizable social media rockstar.  Deanna is the author of Share This! How You Will Change the World with Social Networking, a highly sought after consultant, Forbes contributor, the list just goes on and on.  While best known for her expertise in technology and social media, Deanna is also a writer and graphic illustrator of stories and comics.  Some places you might find Deanna include:

Why Deanna Rocks:
“Deanna brings her incredible social web knowledge with depth in the political and non-profit sphere. She has been involved in the social sphere since long before there was even the concept of social media.” – Deanna was nominated by Tara Hunt (@missrogue)

ekaterina walter

Ekaterina Walter - As the Social Media Strategist for Intel,  Ekaterina Walter, aka “E”, works where high tech and integrated marketing come together.  Her passion for connecting with other people is one of the reasons that she’s achieved the success that she has.  Ekaterina’s passion for learning and uncovering new challenges makes her a force to be reckoned with.   Her motivation?  In her own words, “living a full life”.  Her new book, Think Like Zuck: The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg can be pre-ordered on Amazon or BN. Places you’ll find Ekaterina:

Why Ekaterina Rocks:
“Google Ekaterina Walter and you’ll find a long list of accomplishments. These accomplishments are incredible, but what is even more amazing about Ekaterina is her fierce passion for people, their stories and how it all connects.” – “E” was nominated by Lisa Grimm (@lisagrimm)

heather whaling

Heather Whaling - Working in the PR industry for nearly a decade has armed Heather Whaling with the know how to draw on her experience to help small and midsize businesses and nonprofits integrate their traditional PR tactics with online strategies.  Heather is the President of her PR consultancy, Geben Communication.  Her primary focus is on media/blogger relations, social media strategy, writing, and integrated marketing strategy.  If you’re looking for a PR mixologist you can connect with Heather here:

Why Heather Rocks:
“Heather is not only a generous thought leader to her colleagues, her agency, Geben Communication has grown rapidly since its founding just three years ago — a testament to the fact that she walks the talk. Heather’s clients benefit every day from her real-world strategic approaches, which she then shares with us via her PRTini blog. She truly rocks!” – Heather was nominated by Kellye Crane (@kellyecrane)

justine ezarik

Justine Ezarik - Gammer, vlogger, graphic designer, and Internet personality are only some of the many talents of social media rockstar, Justine Ezarik.  Her YouTube channel alone has over 26,170,841 views (WOW!).  Her magnetic personality and sassy quips make her a must watch for anyone looking for gaming tips, or those of you who just want to be entertained.

Why Justine Rocks:
“As one of the brandividual pioneers in online video, Justine Ezarik, aka “iJustine”, has been an impressive example of what a motivated, passionate individual can do with content and a social channel like YouTube. She’s built a brand level audience with a million plus subscribers. She’s an inspiration to anyone with great ideas and the motivation to share them in fun and interesting ways.“ – Justine was nominated by Lee Odden (@leeodden)

jennifer leggio

Jennifer Leggio - As a self professed Twitter addict, Jennifer Leggio gets communication!  Acting as the Vice President of Corporate Communications for Sourcefire allows Jennifer to communicate to her hearts content.  She also contributes to Forbes, ZDNet, Mashable, and PR 2.0.  Added bonus, she’s also a comedian and music promoter.  You can find Jennifer on:

Why Jennifer Rocks:
“Jennifer is one of us girls who is a geek (or unicorns, as the tech world calls us). She thinks Star Wars humor is funny, she loves sports, and has her own sharp-witted and dry sense of humor. But she was nominated because of her work around communications, advertising, marketing, and IT/security and how social intersects the four.” – Jennifer was nominated by Gini Dietrich (@ginidietrich)

kandace hudspeth

Kandace Hudspeth - It’s a firm belief of Kandace that you really can have it all, and accomplish anything you put your mind to.  And she has done just that.  In addition to being a FitLife coach, Kandace is the Executive Strategy Partner and Director of McCann Social Central at McCann Erickson.  Her team leverages strategic partnerships and forms relationships to create relevant engagement for the brands that she works with.  If you’re looking to soak up some of Kandace’s social media awesome, you can find her here:

Why Kandace Rocks:
“Kandace has led the development of McCann’s social media practice and strategic thought leadership and focuses on an approach to social that is focused structure, process and measurability.” -
Kandace was nominated by Alisa Leonard (@alisamleo)

lasandra brill

LaSandra Brill - As the Sr. Manager of Global Social Media for Cisco LaSandra Brill has made her mark as a change agent and marketing visionary.  She is even the visionary behind one of the top five product launches in Cisco’s history!  Her team is responsible for implementing a mix of innovative digital, mobile and social media techniques.  You can find LaSandra rocking social media on:

Why LaSandra Rocks:
“From the early days of the social web, I’ve seen LaSandra grow in her social media roles with greater responsibilities and impact.” – LaSandra was nominated by Lee Odden (@leeodden)

Lauren Salazar - Her experience as a writer, editor, producer and community manager for New York Magazine have helped prepare Lauren Salazar for her current role as the Social Media Manager for Weight Watchers.  Lauren uses the same personal touch with the community management at Weight Watchers that she does with her own Twitter account.  She does a great job of creating a true engagement by finding a way to really connect and relate to her audience.  You’ll find Lauren engaging on:

Why Lauren Rocks:
“I’d like to nominate Lauren Salazar, the Social Media Manager at Weight Watchers.  She’s dramatically increased engagement on @weightwatchers and their Facebook community by really connecting with their followers’ passion to live healthier.” Lauren was nominated by Missy Ward (@missyward)

leslie bradshaw

Leslie Bradshaw - If you’ve ever seen one of the awesome infographics created by JESS3, then you should know exactly who Leslie Bradshaw is.  As the President, COO, and Co-Founder she has grown the company by over 800% in the past three years showing a revenue increase to over $5M.  Leslie’s team has the unique and much sought-after ability to turn a set of complex data into a beautiful work of art that is composed in a way that makes it easy to understand.    If you want to feast your eyes on some awesome social content you can find Leslie at:

Why Leslie Rocks:
“She’s the brains (and possibly the brawn! – ha) behind Jess3, which has done the social web a big fat favor by relentlessly adhering to quality in the content it produces. In an era where so many infographics are nonsensical, terrible, stupid and flat-out ugly, Leslie and her firm have been uncompromising.” – Leslie was nominated by Ann Handley (@marketingprofs)

lisa barone

Lisa Barone - From being a long time and famous blogger in the search marketing world to co-founding her own agency to being published in Inc. Magazine, Business Week, Forbes, and the New York Times, Lisa Barone has assumed her role at Overit Media as the Vice President of Strategy perfectly.   Her unique ability to understand the pain points of business owners while communicating both offline and online has been a very valuable asset for her clients.  You’re likely to find musings from Lisa in one of the following locations:

Why Lisa Rocks:
“Lisa Barone is insightful, funny, and one of the strongest minds on the social business web.” – Lisa was nominated by Liz Strauss (@lizstrauss)

Lisa Horner

Lisa Horner - Her job at Citrix Online has a very clear set of initiatives, and she’s rocking them.  Lisa Horner runs media, social business, campaign management, content strategy and global events and is poised to continue growing awareness and increasing engagement for Citrix.  While she’s not running meetings on Go To Meeting you can find Lisa on one of the following:

Why Lisa Rocks:
“Lisa is the director of Demand Gen for Citrix’s GoTo Meeting brands. Super smart and incredibly motivated, I admire what she’s doing internally and externally to further the GoTo Meeting brands.“ – Lisa was nominated by Ann Handley (@marketingprofs)

nilofer merchant

Nilofer Merchant - Someone who is known within their industry as the “Jane Bond of Innovation” is clearly not messing around.  Nilofer Merchant’s career has taken many different roads, all of which have proven to be great experience and exposure for the

Twitter: @nilofer
Blog: Nilofer Merchant Blog

Why Nilofer Rocks:
“Nilofer has decades of experience working with Fortune 500 companies and understands how to bridge the knowledge gap between grassroots, online community thinking and the more old school ways of corporate thinking. She not only inherently understands the social web, but knows how to sell it to the CEO.“ – Nilofer was nominated by Tara Hunt (@missrogue)

randi zuckerberg

Randi Zuckerberg - If anyone has done soup to nuts marketing it’s Randi Zuckerberg.  Before starting her own companies, Randi was in charge of creative and buzz marketing at Facebook.  Currently she is acting as the Founder and CEO of Zuckerberg Media and R to Z Studios.  She’s also responsible for the new hit Bravo television series, Start-ups: Silicon Valley (a topic I’m sure she knows a lot about).  You can find Randi on:

Why Randi Rocks:
“Randi was the first marketing person at Facebook and built its online and social media approach, including Facebook Live events. She is a true social media pioneer.“ – Randi was nominated by Francine Hardaway (@hardaway).

sandy carter

Sandy Carter - She has worked at IBM for over 20 years and in that time has more than earned her stripes. Working her way through different areas within the same organization has given her a unique perspective and armed her with the knowledge to attract and engage new and existing customers.  Sandy Carter is currently the Vice President of Social Business Evangelism and Sales, a position that is well deserved.  If you want to tap into Sandy’s wealth of knowledge you can find her on:

Why Sandy Rocks:
“Sandy Carter rocks the social web big time — both as a participant in social media and as an executive responsible for social at IBM. Plus, she found time to author, Get Bold, a book on social business.” – Sandy was nominated By Marcia Hansen (@marciahansen)

shelly kramer

Shelly Kramer - Words of wisdom from Shelly Kramer: “If you’re not measuring, you’re not marketing.”  Shelly has over 20 years experience in marketing and is the Founder and CEO of V3 Integrated Marketing, a full service digital marketing firm.  Her company blog has been named one of the Top 20 Best Marketing + Social Media Blogs by Forbes, and has been honored by PostRank as one of the top marketing blogs.  She has also been named by Forbes as one of the Top 50 Social Media Influencers and on of the 150 Most Influential Women on Twitter.  Find out where Shelly is spending her time online:

Why Shelly Rocks:
“Shelly is equal parts thought-leader, marketing maven, motivator, mentor, provoker, do-gooder, and social media knowledge-sharer. Yep, she’s all that kind of awesome!“ – Shelly was nominated by Zena Weist (@zenaweist).

sloane davidson

Sloane Davidson - Her decade of experience in communications, marketing, strategic partnerships and social media made Sloane Davidson a perfect pick for Senior Vice President of Digital Marketing at Lippe Taylor.  Currently she’s managing a team and works with clients in the beauty, health, wellness, and consumer verticals.  Sloane is nationally recognized as a speaker, blogger, and brains behind a nationwide malaria prevention campaign.  Her smarts have gotten her recognized in Psychology Today, LA Times, LAWeekly, TechCrunch, and so many more.  For more on Sloane’s social media smarts, find her at:

Sloane was nominated by Shauna Causey (@shaunaCausey)

sudha jamthe

Sudha Jamthe - eBay is lucky to have Sudha Jamthe working on their Social Commerce initiative.  Her nearly 20 years of marketing and business development have proven to be an asset to the company in many different facets.  Sudha’s focus on numbers and measurement allow her to always strive to implement the very best of marketing’s best practices on a consistent basis.  When she’s not browsing eBay you’ll find her on:

Why Sudha Rocks:
“Sudha rocks as she goes out of her way to help educate those around her about metrics and analytics. She is also a great speaker on this topic and is one of those quiet forces that more people should know about.“ – Sudha was nominated by Kristie Wells (@kristiewells)

tinu abayomi paul

Tinu Abayomi-Paul - She is the trifecta of the marketing world.  Tinu is an author, promotion specialist, and entrepreneur.  She’s been blogging for over 10 years (which few have) and helping companies to increase their targeted leads, capture those leads, and deepening relationships to create lifelong customers.

Why Tinu Rocks:
“Tinu is a strong voice online, and has been since the social web was young. She engages with resourcefulness, humor, and leadership in many ways especially as the chief editor of WomenGrowBusiness.com.“ – Tinu was nominated by Jill Foster (@jillfoster)

victoria ransom

Victoria Ransom – Hailing from Harvard Business School, Victoria Ransom has accomplished (in a very short time) what many entrepreneurs can only dream about.  She is the Co-Founder and CEO of Wildfire which was acquired by Google in 2012.  She’s made Wildfire a 24/7 priority, but if she’s not at her desk you’ll find her rocking social media, travelling, snowboarding, or surfing.  See for yourself what Victoria has been up to:

Why Victoria Rocks:
“Victoria Ransom is a young entrepreneur who started her company because she saw a problem: no one knew how to market on FB. Last year, her social media marketing company made her a wealthy woman when she sold it.“ – Victoria was nominated by Francine Hardaway (@hardaway)

yael cohen

Yael Cohen - The whole concept for Yael Cohen’s company was built on her desire to help her mom through a difficult time.  In 2009, her mother was diagnosed with breast cancer and began researching every piece of information she could get her hands on.  What started as a t-shirt with the phrase “F@*$ Cancer” on it evolved into a charity whose mission is to take a proactive approach to cancer prevention and the way that society views cancer.

Yael was nominated by @ShiraLazar.

Thank you to the women from the 2011 Women Who Rock Social Media for making their nominations for this year.  A lot of incredible women were suggested and as always, it was difficult to narrow that list of nominations down to just 25.  We tried to include at least one person from each 2011 honoree’s recommendations. We looked at social networks, accomplishments and several other secret sauce factors.

How do you get on this list? There is only one way: To be nominated by someone who made it in the current year. So be sure to connect with this year’s honorees through Twitter, LinkedIn and other relevant social networks. If you’re on their radar, maybe you’ll get nominated for 2013.

Lists can include everyone of course, so please share in the comments who you think rocked the social web in 2012.

A BIG thank you goes to Ashley Zeckman for helping to create this post.

Rock band image credit, Shutterstock.  



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Tuesday, 30 October 2012

5 Tips for Marketers to Change Bad Habits & Increase Productivity

As humans we are creatures of habit.  I may be more habitual than most as I am someone that places a lot of emphasis on control and order.  In short, I like to know what to expect.

For example: I wake up at the same time each morning, but then I hit snooze so I can rest for 5 more minutes.  As I’m getting ready for work I am always tuned into Good Morning America, and then right before leaving I take my four-legged pup Kirby for a walk around the block.

As a marketer I have always been someone that is very interested in understanding why people make certain choices, how much of it is really within their control, and ways to train your brain to think differently.  I recently read the book The Power of Habit: Why We Do What We Do In Life And Business by Charles Duhigg, which helped answered some of these questions for me.

It is much easier to fall into bad habits than it is to begin actively creating good habits in life and at work.  If you are ready to begin understanding (or acknowledging) what your bad habits are, and want to learn how to make new ones I have 5 tips to help you start on your journey.

Tip 1 – Be Honest With Yourself

Identifying your good habits, is just as important as recognizing those that are less than favorable.  If you can pinpoint what your motivation is for the good habits you have, you can begin working that positive association into altering your bad habits.

If you have a particularly difficult task that you dread doing and often put off until the end of the day, do it first thing in the morning.  Get the task out of the way and reward yourself with a 5-minute mental break or extra long gaze out the office window (whatever motivates you to continue making that choice) .

Even though this may be something as small as setting up your meetings for the week, responding to team emails, or scheduling social media posts for the day you’ll have a much greater sense of accomplishment if you get it off of your plate right away.

Tip 2 – Old Habits Die Hard

I’m sure this is an expression that we’ve all heard, if not said.  You cannot change habits overnight, it takes time and effort.  We may even need to remind ourselves on a daily basis for a while that we should not be falling into our old ways.

I for example obsessively check my email.  I have found that the amount of focus I can direct towards actual marketing activities is greatly decreased when I’m checking email every five minutes.

Unless I’m expecting a very important communication I will only check my email during certain points throughout the day.  I have setup calendar reminders that prompt me to check in and see what I’ve received.  But other than during those allotted times I make sure I keep the window closed.

Tip 3 – Don’t Try To Make Too Many Changes At Once

There have been a few times that I have tried to drastically alter the way that I organize my work-day and have been met with what I consider to be less than ideal, and nerve-wracking results.

If you can focus on changing one habit at a time, your chances for success are much greater.  Small habits you can begin changing today might include:

  • Getting to work 10 minutes earlier than usual for the next week
  • Organizing your tasks for the next day before leaving work
  • Talking a short walk during lunch time to clear your head
  • Trading that tempting donut for better brain food like a piece of fruit

Tip 4 – Cut Out Bad Outside Influences

We are influenced positively and negatively by those we spend time with.  So, if you are spending time with people that have many of the same negative habits as yourself, it’s time for a change.  Once you’ve discovered how to make the change yourself it is perfectly fine (and encouraged) to share with your team members how you turned a bad habit into a good one, and tips for them to do so as well.

Tip 5 – Wash, Rinse, Repeat, Adapt

The more you focus on changing your habits in a consistent way, the better your results will be.  After you’ve begun to notice a positive difference in the new habits you are forming, it’s time to apply the same logic outside of yourself.

  • Is the way that you’re interacting with your customers and prospects affected by other bad habits?
  • How much are these bad habits costing your company in productivity/dollars?
  • What can you do to better connect with them by changing these habits?
  • Can you help other team members become more productive by encouraging them to change habits?

Getting Started

Below are some helpful tips to get you started:

  1. Pinpoint three things that motivate you.  An example might be positive reinforcement from your boss or a co-worker
  2. Identify your bad habits.  Maybe you spend too much time on Facebook during the day and want to improve your focus.
  3. If you could change one habit immediately, what would it be?  (feel free to leave your answer in the comments below)

Image provided via Shutterstock.



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Social Media Monitoring: What You Need to Know

Source: Statistics and Bar Graph | BigStock

Knowing your social media marketing goals and finding the right tools to attain it is not enough. You also need to know whether your campaign is working or not. Thus, social media monitoring is also integral for your SMM efforts.

Know Your Objective

Every action must have a goal—and not just any ordinary or broad objective, but something that is clear, specific, reasonable and actionable. It is simply to know what you want to discover on your social media marketing efforts.

Do you want to get alerts on what other people are saying about you or your brand? Perhaps you want to know what your potential market needs or want to know. Or it can be as simple as finding anyone that will mention your chosen keyword so you can join in with the conversation.

Know Your Priorities

Social media marketing can be overwhelming, especially when picking out the platform to choose. That’s why you also have to decide what battle to join. Triaging all social media messages that come your way could help when focusing on what’s important. If you have a big business with a handful of known products, you can categorize your SMM campaign based on it or by type of messages that you want to track.

Know Where to Monitor

Since there a lot of social media networks available, monitoring each of them can be daunting. That’s why you need to know which platform to monitor. Find the ones that brings the most exposure for your brand, as well as where majority of your existing and potential market at hanging out in the digital world. This could also be helpful when wanting to know what channel to use when trying to listen on what other people say about your or your brand.

Know What to Monitor

Other than knowing where to monitor, you also need to know what to monitor. It all boils down to your campaign’s objectives. The marketing itself can be overwhelming, but monitoring your campaign’s success could be worse. Knowing what you’re looking for can help you manage your tracking efforts easily.

Know What Tools to Use

Of course, the best way to monitor your campaign is with the help of social media marketing tools. List down the things that you need to track and your chosen platform, and then find the right tool that would work well with your platform and deliver what you need.

Aki Libo-on

Aki Libo-on

Aki is a twenty-something year old Manila girl who works as a Web Content Writer for About Social Media. She loves to eat, read books of various genres, and write more than anything because those are the things that keeps her sanity intact.
Aki Libo-on

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Aki Libo-on

Latest posts by Aki Libo-on (see all)

  • Social Media Monitoring: What You Need to Know - October 19, 2012
  • Spotted: Facebook Profile Completion Meters - October 19, 2012
  • Ad Unit for Apps, Now Available to All Developers on Facebook Mobile - October 18, 2012

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SEO Tech Leader #Conductor Secures $20 Million in Financing

Conductor, a leader in Search Engine Optimization (SEO) technology, today announced that it has secured $20 million in financing led by Investor Growth Capital, marking the largest investment to date in natural search technology.  The company will use the funding to scale operations internationally and invest in product development of Conductor Searchlight™, the first and most widely adopted, cloud-based SEO platform.

“Conductor created the SEO technology market and has become the industry’s benchmark for excellence,” said Noah Walley, Managing Director at Investor Growth Capital.  “The Searchlight platform is a staple inside many of the world’s most revered brands.  The company’s superior technology offering and demonstrated market demand embody what we look for in our portfolio companies as they move from an early stage company into the expansion stage, ready to scale operations and enter new markets.”

Driving more than half of all traffic across the Web, natural search is the most important source of inbound marketing.  Yet, many organizations fail to realize the full potential natural search provides because marketers are paralyzed by the rapidly changing search landscape, causing them not to set goals or instrument their SEO initiatives properly.  With Conductor Searchlight, marketers can measure the return on investment of their SEO efforts, drive executive visibility and buy-in for natural search programs, and create a predictable model for natural search revenue growth.

“Showing up in search engine results is more important than ever before – with Google making changes every day, it’s getting harder for companies to stay at the top of the search results,” said Seth Besmertnik, CEO of Conductor. “Marketers want to ensure page-one results, while also being able to run their SEO programs with the same level of accountability and predictability as paid search.  Conductor Searchlight has risen to the occasion, becoming the must-have technology for businesses that rely on the Internet to acquire customers.”

I had an opportunity to get a tour of Searchlight from Conductor’s Director of Customer Strategy, Stephan Bajaio, during SMX East in New York earlier this month.  Seachlight’s flexibility even provides digital marketing teams the ability to see how social context affects their search relevance.  Conductor’s focus will always be on SEO, but they are ready to support and help businesses integrate social signals into the search strategy.

Michelle Stinson Ross

Michelle Stinson Ross

Michelle is the co-host of the popular Social Media discussion group #SocialChat, blogger, and Social Media Advocate/Consultant FirestarterSocial.com
Michelle Stinson Ross

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Follow @SocialMichelleR
Michelle Stinson Ross
Michelle Stinson Ross

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Michelle Stinson Ross

Latest posts by Michelle Stinson Ross (see all)

  • Shakeup at Apple: Scott Forstall Leaving, Jony Ive Taking Larger Role - October 30, 2012
  • SEO Tech Leader #Conductor Secures $20 Million in Financing - October 30, 2012
  • Google Puts Hurricane Sandy on the Crisis Map: Helping the Eastern Seaboard Through Frankenstorm - October 29, 2012